![]() ![]() Second, they do foster long-term loyalty. First, they cost United nothing and make passengers smile. I’ve long argued that little words of encouragement like this are exactly the correct approach. “And thanks for being a MillionMiler too! We greatly appreciate you!” ![]() As I nodded and headed up the escalator, she called out. While I’d like everyone to get their choice (hello pre-ordering), I was happy to receive my choice.Įven more striking, when I visited the United Club in Denver the agent checking me warmly thanked me for my 1K status. The lady sitting next to me and the couple across from me were not offered a choice (apparently the eggs are much more popular than the waffle). The other day I flew from Los Angeles to Denver and the flight attendant came up to me during boarding, thanked me for being 1K and offered me my choice of breakfast entrees. Speaking as a regular flyer on United, I’m not going to lie – I do enjoy being “acknowledged” when in the air. It also sends a great message to the customers in close proximity that it pays to be in the club. Acknowledging our customers’ special occasions, milestones and MileagePlus status takes only a moment and keeps these customers loyal to United. As consumers ourselves, we all appreciate feeling special or recognized for our loyalty. One area that has significant room for improvement is customer recognition. United Airlines Wants Flight Attendants To Provide More Customer RecognitionĪ detailed memo written by John Slater, Senior Vice President of Inflight Services, and shared with Live and Let’s Fly notes: While not the first time United Airlines has asked flight attendants to step up efforts in recognizing frequent flyers, its latest reminder underscores United’s effort to transform its customer service model. ![]()
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